My name is Kelly I am the customer service manager at YEAY. I have had a lot of experience in customer service and I would like to share some tips on keeping your customers happy. 👍🏻
In every customer service company that i’ve worked for we always had the same goal. To keep the customer happy because when the customer is happy they are more likely to come back.
So, how do we do this?
- Be attentive; Check your email and the app at least once a day for any incoming orders or questions we or a buyer may have.
- When you receive an order, make sure to confirm the order by entering the shipping tracking number in the app once you’ve sent the item off. This will then automatically put the customer at ease as they know that their money has been sent to the right place. They can then sit back and look forward to the arrival of their parcel.
- Set service level agreements and stick to them. Here at YEAY, we have set our SLA to respond to all our customers within 24 hours of receiving their query.
- YEAY is becoming the new future of buying. So the best advice would be to put yourself in the customer’s shoes when making a video and try to include as many details as possible; What do you like to read/see when you are spending money online?
If you have any questions, know that you can contact me at anytime! I am always happy to help. I can also send set by step instructions of the app in a handy gif form, which I have noticed can be easier to follow. My contact email is firstname.lastname@example.org. I also have more tips if you have any specific questions.
YEAY, we are here for you. 🖐🏻